Retail

IWD provides full-cycle development services across the whole retail value chain to meet all of the unique demands of our retail clients and ensure the best omni-channel experience to their customers.

Our applications unite the best in-store, online, and mobile practices to empower retailers to personalize the shopping experience, drive more sales and improve overall business performance.

Personalize the shopping experience, drive more sales and improve overall business performance.

  • 95% of consumers shop in both
    a retailer’s store and web site
    (CFI Group)

  • By 2018 the U.S. web retail sales will
    account for over 400 billion dollars
    (Forrester Research)

Key Principles

  • Real-time

    IWD retail infrastructure delivers a secure access to synchronized company information in real time. The solution supplies company managers and retail associates with up-to-date data on markets, sales, the supply chain, and customers. This data is accurate and immediately available as soon as it is loaded into the system.

  • Centralized

    We design our solutions to be as dynamic and manageable as possible. Enabling system administrators to set up required workflows, define calculated business-rules, and control communication interfaces between diverse system modules in the easiest and most intuitive way from a single, centralized platform.

  • Global

    Keeping in mind the requirements of international retailers, we support multi-regional deployments and provide reliable solutions ready for operating in the worldwide environment. Wide range of internationalization features in our software, range from support of multiple currencies and prices, to localization for numerous languages, region-specific tax calculation and further compliance with country-specific legislation.

  • Integrated

    Any optimal retail management conceals a range of heterogeneous elements and data coming from mobile apps, kiosk POS’s, various back-office operations and other sources. To ensure smooth performance, the system integrity is fundamental. IWD specialists focus on crafting holistic systems, well-integrated both technologically and visually. This approach minimizes the risk of potential errors and efforts for support of dispersed systems.

  • Social

    We believe that merging retail solutions with modern social techniques drives customer engagement and loyalty. The platforms we build are open for seamless integration of social amenities, like group buying, customer rewards, ad campaigns, social CRM and many others.

  • Mobile

    Mobility enhances all facets of retail, enabling companies to improve their
    service and offers. It optimizes in-store operations, re-invents the shopping experience and helps to motivate customers to come back again. We work with a diverse base of mobile devices, developing high-end native and cross-platform applications that form new opportunities for your business upgrade.

  • Global

    Keeping in mind the requirements of international retailers, we support multi-regional deployments and provide reliable solutions ready for operating in the worldwide environment. Wide range of internationalization features in our software, range from support of multiple currencies and prices, to localization for numerous languages, region-specific tax calculation and further compliance with country-specific legislation.

  • Integrated

    Any optimal retail management conceals a range of heterogeneous elements and data coming from mobile apps, kiosk POS’s, various back-office operations and other sources. To ensure smooth performance, the system integrity is fundamental. IWD specialists focus on crafting holistic systems, well-integrated both technologically and visually. This approach minimizes the risk of potential errors and efforts for support of dispersed systems.

  • Social

    We believe that merging retail solutions with modern social techniques drives customer engagement and loyalty. The platforms we build are open for seamless integration of social amenities, like group buying, customer rewards, ad campaigns, social CRM and many others.

  • Mobile

    Mobility enhances all facets of retail, enabling companies to improve their
    service and offers. It optimizes in-store operations, re-invents the shopping experience and helps to motivate customers to come back again. We work with a diverse base of mobile devices, developing high-end native and cross-platform applications that form new opportunities for your business upgrade.

Solutions

  • Customer-Oriented Retail
    • Clienteling

      Clienteling automates best practices for customer engagement and retention and brings a whole new level of personalization to the shopping experience. IWD apps provide a sales force with an array of marketing, analytics and selling tools to improve one-on-one interaction between clients and store associates, boost store traffic and build true customer loyalty.

      • Personalized customer data
      • Effective upselling and cross-selling
      • Staff training and management
      • Targeted and relevant customer engagement and outreach
    • Customer Relationship Management

      Our CRM solutions assist retailers in collecting information coming from POS, e-commerce and other sources, so that to create sophisticated loyalty programs and highly targeted campaigns. With the effective tools needed to gather, process and analyze customer data, our systems empower retailers to grow mutually beneficial relationships with their customers.

      • Actionable customer intelligence
      • Enhanced customer loyalty
      • Lead and opportunity management
      • Social CRM
  • In-Store Operations
    • POS Integration

      Web-based POS provides hardware independence, allowing fast deployment at minimum costs for any device, from smartphones to info-kiosks and specialized terminals. We create robust POS applications that enable both high performance transaction processing and effective customer management.

      • High-performant transaction processing
      • Customer management
      • Multiple payment types
      • Offline ticketing
      • Flexible receipt options
    • Team Management

      Through our team management solutions retailers can align, engage and motivate their employees to achieve enterprise objectives. Powerful functionality and intuitive interfaces make it possible to manage staff targets, schedules and rewards easily from a single location, optimizing workforce and increasing employee satisfaction.

      • Employee directories and profiles
      • Task planning and scheduling
      • Time and attendance tracking
      • Incentive and commission management
    • Mobile and Online Payments

      We introduce more flexibility and speed to the transactions involved with electronic payments, enhancing their accuracy and eliminating errors. Our architecture allows the management of payment processing by seamlessly integrating POS systems, card management, Internet and mobile payments within your retail network.

      • Support of major payment types (credit cards, e-wallets,
        mobile payments, NFC etc.)
      • Smooth and secure transaction processing
      • Online billing and invoicing
      • Fraud detection and risk management features
  • Forecasting and Inventory Management
    • Merchandising

      A range of capabilities critical to effective store, product and merchandising management are implemented within IWD merchandising solutions. Our systems allow to manage category hierarchy, identify excess inventory and lost sales and present customers with the goods that are most relevant to them.

      • Real-time inventory tracking
      • Extensive product performance analysis and reporting
      • Out-of-stock detection
      • Merchandising planning based on demand-driven forecasts
      • Price optimization
    • Replenishment

      Our custom systems incorporate advanced forecasting and optimization techniques for demand-driven inventory replenishment. IWD systems capture and maintain stock-outs and overstock, create economically sound replenishment strategies and keep just the right amount of inventory on hand.

      • Effective store-level inventory management
      • Calculation of economic order quantity (EOQ)
      • Warehouse, distribution and fulfillment center replenishment
      • Automatic generation of purchase orders
    • Warehousing and Distribution

      Warehousing and distribution solutions from IWD utilize innovative algorithms to line up warehouse operations to their most efficient, and convert your warehouse processes into a strategic part of your supply chain.

      • Warehouse process automation
      • Detailed purchase and distribution records
      • Flow-through distribution and cross-docking
      • Complete order fulfillment
      • Integration with retail identification systems (barcoding, QR-coding etc.)
    • Financial Management

      We integrate cutting-edge ERP and accounting systems like Microsoft Dynamics NAV, Intuit QuickBooks and Xero into retail infrastructure and customize existing financial solutions to deliver insight into your business’s financial performance and facilitate better strategic planning.

      • In-depth insight into your financial processes
      • Customized as per your unique requirements
      • Smooth integration with existing retail infrastructure
      • Full regulatory compliance
    • Assortment Management and Purchasing

      IWD applications for assortment planning and purchasing help to analyze, plan and execute your assortments in tune with customer demand, purchase preferences, space capacity, product attributes and other critical criteria.

      • Predictive analytics and forecasting
      • Strategic planning
      • Store clustering
      • Category management
      • Purchase orders and pre-allocation
  • Reporting and Analytics
    • Data Mining

      Our data mining systems gain immediate insights and pinpoint new opportunities for enhancing operational efficiency. Integrating and analyzing scattered data from POS, supply chain, inventory and other systems, IWD solutions identify key metrics and trends to make critical data accessible for our clients.

      • Complete view of your data
      • Aggregation from multiple data sources
      • Advanced predictive analytics and modelling
      • KPI monitoring
    • Executive Dashboards and
      Custom Reporting

      We have built a plethora of solutions full of interactive graphical and reporting tools that allow the exploration of data visually. Those include real-time dashboards, scorecards and custom-built reports that help to understand retail processes better and make analytics-driven decisions with a higher level of confidence.

      • Rich visualizations (dashboards, scorecards, heat maps, charts etc.)
      • Pre-built and configurable dashboards
      • Personalized data visualization
      • Extensive custom reporting capabilities
  • Ecommerce

    Ecommerce techniques help retailers to gain a higher market reach, reduce costs and discover endless opportunities for customer engagement and support. The IWD team develops professional end-to-end web solutions that vary from mobile commerce to interactive showrooms, web stores and marketplaces, providing seamless integration between ecommerce applications, existing in-store practices and back-office processes.Learn more

  • Clienteling

    Clienteling automates best practices for customer engagement and retention and brings a whole new level of personalization to the shopping experience. IWD apps provide a sales force with an array of marketing, analytics and selling tools to improve one-on-one interaction between clients and store associates, boost store traffic and build true customer loyalty.

    • Personalized customer data
    • Effective upselling and cross-selling
    • Staff training and management
    • Targeted and relevant customer engagement and outreach
  • Customer Relationship Management

    Our CRM solutions assist retailers in collecting information coming from POS, e-commerce and other sources, so that to create sophisticated loyalty programs and highly targeted campaigns. With the effective tools needed to gather, process and analyze customer data, our systems empower retailers to grow mutually beneficial relationships with their customers.

    • Actionable customer intelligence
    • Enhanced customer loyalty
    • Lead and opportunity management
    • Social CRM
  • POS Integration

    Web-based POS provides hardware independence, allowing fast deployment at minimum costs for any device, from smartphones to info-kiosks and specialized terminals. We create robust POS applications that enable both high performance transaction processing and effective customer management.

    • High-performant transaction processing
    • Customer management
    • Multiple payment types
    • Offline ticketing
    • Flexible receipt options
  • Team Management

    Through our team management solutions retailers can align, engage and motivate their employees to achieve enterprise objectives. Powerful functionality and intuitive interfaces make it possible to manage staff targets, schedules and rewards easily from a single location, optimizing workforce and increasing employee satisfaction.

    • Employee directories and profiles
    • Task planning and scheduling
    • Time and attendance tracking
    • Incentive and commission management
  • Mobile and Online Payments

    We introduce more flexibility and speed to the transactions involved with electronic payments, enhancing their accuracy and eliminating errors. Our architecture allows the management of payment processing by seamlessly integrating POS systems, card management, Internet and mobile payments within your retail network.

    • Support of major payment types (credit cards, e-wallets,
      mobile payments, NFC etc.)
    • Smooth and secure transaction processing
    • Online billing and invoicing
    • Fraud detection and risk management features
  • Merchandising

    A range of capabilities critical to effective store, product and merchandising management are implemented within IWD merchandising solutions. Our systems allow to manage category hierarchy, identify excess inventory and lost sales and present customers with the goods that are most relevant to them.

    • Real-time inventory tracking
    • Extensive product performance analysis and reporting
    • Out-of-stock detection
    • Merchandising planning based on demand-driven forecasts
    • Price optimization
  • Replenishment

    Our custom systems incorporate advanced forecasting and optimization techniques for demand-driven inventory replenishment. IWD systems capture and maintain stock-outs and overstock, create economically sound replenishment strategies and keep just the right amount of inventory on hand.

    • Effective store-level inventory management
    • Calculation of economic order quantity (EOQ)
    • Warehouse, distribution and fulfillment center replenishment
    • Automatic generation of purchase orders
  • Warehousing and Distribution

    Warehousing and distribution solutions from IWD utilize innovative algorithms to line up warehouse operations to their most efficient, and convert your warehouse processes into a strategic part of your supply chain.

    • Warehouse process automation
    • Detailed purchase and distribution records
    • Flow-through distribution and cross-docking
    • Complete order fulfillment
    • Integration with retail identification systems (barcoding, QR-coding etc.)
  • Financial Management

    We integrate cutting-edge ERP and accounting systems like Microsoft Dynamics NAV, Intuit QuickBooks and Xero into retail infrastructure and customize existing financial solutions to deliver insight into your business’s financial performance and facilitate better strategic planning.

    • In-depth insight into your financial processes
    • Customized as per your unique requirements
    • Smooth integration with existing retail infrastructure
    • Full regulatory compliance
  • Assortment Management and Purchasing

    IWD applications for assortment planning and purchasing help to analyze, plan and execute your assortments in tune with customer demand, purchase preferences, space capacity, product attributes and other critical criteria.

    • Predictive analytics and forecasting
    • Strategic planning
    • Store clustering
    • Category management
    • Purchase orders and pre-allocation
  • Data Mining

    Our data mining systems gain immediate insights and pinpoint new opportunities for enhancing operational efficiency. Integrating and analyzing scattered data from POS, supply chain, inventory and other systems, IWD solutions identify key metrics and trends to make critical data accessible for our clients.

    • Complete view of your data
    • Aggregation from multiple data sources
    • Advanced predictive analytics and modelling
    • KPI monitoring
  • Executive Dashboards and
    Custom Reporting

    We have built a plethora of solutions full of interactive graphical and reporting tools that allow the exploration of data visually. Those include real-time dashboards, scorecards and custom-built reports that help to understand retail processes better and make analytics-driven decisions with a higher level of confidence.

    • Rich visualizations (dashboards, scorecards, heat maps, charts etc.)
    • Pre-built and configurable dashboards
    • Personalized data visualization
    • Extensive custom reporting capabilities

Ecommerce techniques help retailers to gain a higher market reach, reduce costs and discover endless opportunities for customer engagement and support. The IWD team develops professional end-to-end web solutions that vary from mobile commerce to interactive showrooms, web stores and marketplaces, providing seamless integration between ecommerce applications, existing in-store practices and back-office processes.Learn more

System Diagram

Showcase

  • Bundlebox

    The service provides Internet shoppers with a parcel forwarding address, so that users can make purchases from any USA store. As soon as the order arrives at the Bundlebox, the service consolidates the purchases into a single international shipment and forwards them to the final delivery destination, resulting in significant savings on international shipping costs. 

    Visit website
  • Smarter Takeout

    SmarterTakeout is an online ordering system that streamlines restaurant processes with automated order and payment processing, seamless both-way integration with POS-systems and website, kiosk integration. The system increases average order price and order volume by sending online takeout orders directly to POS software. It also provides real-time reports to track sales, savings, and other statistics, offering convenient customization tools, as well as allows businesses design their own websites with the online takeout functionality built right in.

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  • Sleepers in Seattle

    The solution is a scalable multi-store e-commerce platform for a furniture store. The heart and key feature of this website duo is its Design Center, which allows visitors to customize sleeper sofas based on their own preferences by choosing upholstery and adding accessories (mattresses, sheets, foot finish) to them. Other functionality the solution provides also includes shared cart to shop from the two websites at the same time, advanced furniture search, e-mail notifications, integration with social networks and marketing tools. 

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  • LabMarketplace

    Designed specifically for laboratory professionals, the website serves as an educational, social and work resource for them, helping to find, compare and evaluate laboratory products by an extensive number of attributes. The system stores data on products, job opportunities, blog and forum posts, conference announcements. Registered users also have access to an in-built CRM system and blogging facility. 

  • Lunch Calling

    Lunch Calling is a socially-powered delivery website designed for gourmet lunch truck movement. The platform provides convenient online ordering functionality to streamline food truck delivery processes in major metropolitan areas. And with its built-in social networking capabilities, the solution also provides for group ordering, allowing colleagues and partners to generate group orders by firm or office building. 

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  • NeilLane

    A simple yet stylish e-commerce website developed for a world famous jewelry designer Neil Lane. The solution’s core is an intuitive product catalog divided into multiple subsections according to the existing collections, product types etc. Apart from browsing through designer jewelry pieces, users can view news feed and designer’s bio.

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  • SellingHive

    SellingHive provides a secure environment for companies and sales professionals to meet, negotiate, and close business. Its social networking tools make these connections for a specific purpose - to grow sales. This collaboration creates opportunities for sales that may never have existed before. Sales people benefit by providing the relationship and interaction for the business. The businesses close more business with the SellingHive network.

  • Regiondo

    Germany’s leading website for tickets selling. The first development phase served to enhance scalability and reliability of the existing application and focused on reseller backend refactoring, new design implementation, Google maps integration and Zend form validation. The second one included Magento platform update, code refactoring, information architecture optimization and mobile application creation. The whole process was well-documented (FDS, wireframes, prototypes) and fully covered with QA testing.

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  • Tipi

    Tipi is a convenient mobile application that complements an online collective buying service called Tipiness. The solution helps businesses promote their organized events and sales across target audiences, while providing potential buyers with an opportunity to track relevant deals available nearby and make more informed decisions based on vendor rankings and user feedback.

  • XTCommerce

    A suite of social plug-ins for an e-commerce and online store management software package that provides innovative plug-in concept and powerful administration tools.

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  • Fashion and Luxury Store

    A stylish online magazine designed for a fashion and luxury store. Fashionistas can read articles written by world-famous couturiers, explore new trends and collections and browse fashion items via a convenient and intuitive interface. 

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